NinjaOne Careers

Description

About the Role 

We are looking for a Release Engineer to join our Engineering team and help build, operate, coordinate, and continuously improve the processes used to reliably deliver software into production. 

This role combines hands-on Release Engineering operations with program management. You will build and improve release planning and operations while coordinating releases across Engineering, QA, DevOps/SiteOps, Product, and Production Support. 

You will help ensure that release scope, dependencies, risks, readiness, and timelines are visible across teams, while progressively automating the underlying release process. 

The ideal candidate is comfortable moving between hands-on technical work and cross-functional release coordination — troubleshooting a failed pipeline one moment and facilitating a release-readiness discussion the next. 

Location – Hybrid, Indonesia (2 days per week in the office) 
 

What You’ll be Doing  

Release Program Management 

• Coordinate the end-to-end release program across Engineering, QA, Product, DevOps/SiteOps, and Production Support. 
• Set and communicate milestones, timelines, dependencies, readiness criteria, and decision points, while keeping visibility of release scope (Jira tickets, PRs, services, repos). 
• Track cross-team dependencies, risks, actions, decisions, exceptions, and blockers through to closure, escalating material risks early to Engineering leadership. 
• Facilitate release planning, readiness reviews, go/no-go discussions, and post-release reviews, and make sure release owners and teams understand their responsibilities and timelines. 
• Coordinate communication on scope, timeline, or production plan changes, and provide concise status reporting drawn from engineering systems rather than manual updates. 

Release Operations 

• Coordinate releases across Sandbox, Sanity/Staging, and Production: work with QA on testing and certification, validate release branches (correct PRs and Jira tickets), and keep release notes accurate (changes, dependencies, deployment steps, config/DB changes, known issues, rollback). 
• Drive production readiness across Engineering, QA, DevOps/SiteOps, Product, and Support, support deployments and post-deployment verification, and handle hotfixes, emergency releases, rollbacks, and release-related production issues. 
• Lead Change Advisory Board (CAB) and hotfix governance: manage approvals, risks, dependencies, go/no-go decisions, change calendar, deployment tracking, and post-release validation. 
• Run RCAs after failed releases and post-release improvement discussions, driving agreed actions to completion. 
• Act as a central coordination point without becoming a bottleneck: write tested release automation, join code/design reviews, maintain runbooks and release calendars, build dashboards and metrics (deployment success, rollbacks, change failure rate, release duration, manual interventions), and move toward exception-based release management. 

About You  

• 3-5 years of relevant experience in Release Engineering, DevOps, Build Engineering, Technical Program Management, or related role. 
• Hands-on CI/CD automation (Jenkins, Bitbucket Pipelines, or similar) and strong Git workflow knowledge: branches, PRs, merges, tags, versioning, cherry-picks, release branches. 
• Scripting or programming in Python, Go, Bash, PowerShell, or similar, with a solid grasp of build, test, packaging, deployment, and rollback processes. 
• Experience troubleshooting build, pipeline, deployment, configuration, and environment issues, with familiarity in AWS, Azure, or GCP. 
• Coordinating technical initiatives across multiple engineering teams and stakeholders, managing dependencies, risks, milestones, actions, and decisions without unnecessary process overhead. 
• Strong organizational, ownership, problem-solving, facilitation, and communication skills: able to turn complex release details into clear status, risks, and decisions for different audiences, juggle concurrent releases, and be both hands-on and responsible for cross-team coordination. 
• A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 

Preferred Experience 

• Experience coordinating releases across multiple engineering/Scrum teams, using Jira, Confluence, Bitbucket, and release-planning workflows. 
• Hands-on with Docker, Kubernetes, and Infrastructure as Code (Terraform, Ansible). 
• Background in SaaS products and distributed systems, including databases, storage, or messaging. 
• Experience automating release notes, quality gates, deployment validation, and rollbacks; building engineering dashboards and release-status reporting; familiarity with Datadog, Grafana, or CloudWatch and DORA metrics. 
• Preferred certifications: ITIL 4 Foundation, AWS Certified DevOps Engineer – Professional, SAFe® Release Train Engineer (RTE). 

About Us 

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.  

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.   

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 

What You’ll Love 

• We are a collaborative, kind, and curious community 
• We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week 
• We reward your work with opportunity for growth and advancement 
• Grow personally and together with one of the fastest growing companies globally 
• Develop your skills through our renowned training platform 
• Receive competitive compensation  
• Collaborate with an amazing international workforce   
   

Additional Information 

Applicants must hold valid working rights in Indonesia at the time of application. We are unable to provide visa sponsorship for this role. 

We are an equal opportunity employer in accordance with Indonesia's Manpower Law. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.